Workday Wags Policies and Fine Print

All services must be scheduled in advance via our website or by contacting us directly. We recommend booking at least 24–48 hours ahead for standard services such as dog walking, in-home cat visits, and home support. Short-term overnight care is available on a case-by-case basis and is limited to 1–2 nights per stay. Each overnight stay must be approved in advance to ensure we can meet your pet’s unique needs.

We aim to accommodate every client while maintaining high-quality care for each pet. Services are scheduled based on staff availability, neighborhood routes, and your pet’s individual needs. We recommend booking early to secure preferred times. While we do our best to honor requests, flexibility is sometimes necessary to ensure safe, reliable, and consistent care for all pets in the North Loop, Gateway, and Mill District neighborhoods.

Severe weather, sub-zero or freezing temperatures, extreme heat and humidity, unsafe conditions, or emergencies may require last-minute schedule adjustments for safety.

We understand schedules change. We are a small business and ask that if you need to cancel you contact us by text or email at least 24 hours in advance. Same day cancellations will be charged 50% of the scheduled service fee, and cancellations made less than 4 hours in advance will be charged the full rate. Repeated last-minute changes may affect your ability to book future services.

All pets must be current on vaccinations and free from contagious illnesses. Please inform us of any medications, health concerns, or behavioral considerations before service. The client is responsible for providing accurate information and emergency contacts. We reserve the right to refuse service if a pet poses a safety risk. In emergencies, we will attempt to contact you immediately and, if necessary, seek veterinary care at the owner’s expense. 

For in-home services, secure access to your home is required through keys, fobs, codes, or detailed instructions. Pets must be safely contained during walks or visits. Owners may be responsible for damage or harm to service providers resulting from unsafe conditions.

Payments are processed securely prior to service. We accept major credit cards and online payment methods. Tips are optional but appreciated. Outstanding balances must be settled before future bookings. Holiday rates apply on major holidays ans seasonal peak periods. Weekend rates apply on weekends year round unless otherwise arranged.

Our services focus on care, attention, and safe management of pets. While we cannot provide formal training, we will follow your pet’s routine and handle behavior to ensure safe and enjoyable walks or visits. Please provide detailed instructions if your pet has special needs. 

Workday Wags is licensed, insured, and a proud part of the Minneapolis community. While we take every precaution, pet care involves inherent risks. By using our services, you acknowledge that Workday Wags is not liable for pre-existing conditions, accidents, or injuries beyond our control. By booking services, the client agrees to all terms and policies.

We value strong relationships with our clients, neighbors, and the local community. All pets, homes, and property are treated with respect. Inappropriate behavior or misuse of services may result in termination without refund.

Thank you for trusting Workday Wags with your pets. These policies are designed to provide clarity, safety, and peace of mind while allowing us to continue offering premium dog walking, cat care, and in-home support services in Minneapolis’ North Loop, Gateway, and Mill District neighborhoods.